Care Management Assistant

About the role

The Care Management Assistant (CMA) serves as a member of the Care Management team in providing coordination of Care Management services and functions that assists our patients. Interacts with patients, family members and visitors. Provides administrative support to the Care Management Care Management RNs and SWs through administrative assistance tasks that impact care coordination and transition planning efforts. Works cooperatively with internal multidisciplinary teams, providers, allied health staff, as well as patients, caregivers, and visitors. Works cooperatively and effectively with external community providers/agencies and insurance companies. The CMA position requires the individual to take initiative, be proficient, and have strong decision making skills, organizational skills, communication skills and a commitment to quality and excellence in service.

• High school graduate or equivalent. 
• Minimum of one year experience in an administrative setting or business setting that requires supporting colleagues and working with data. 
• Proficient computer skills; including operation of various software, spreadsheets, statistical software, presentation and word processing software, and office equipment required. 
• Able to communicate effectively both verbally and in writing. 
• Previous experience in healthcare preferred. 
• Previous insurance and prior authorization experience preferred. 
• 2 years’ experience in an administrative setting or business setting that requires supporting colleagues and working with data preferred.
• Previous CMA experience preferred.                    
• Working knowledge of medical terminology preferred.