Regional Transfer Center Registered Nurse

About the role

Works under the supervision of the Manager of Regional Transfer Center. Utilizes the nursing process of assessment, planning, implementation and evaluation as a foundation for computer-based telephone triage and to manage and deliver patient care information. Communicates and coordinates patient’s care in an interdisciplinary model.

• Answer emergency and non-emergency transport telephone lines and coordinate all requests for transport promptly and courteously.
• Monitors physician-to-physician conference calls to gather data and identify the patient’s need for care.
• Ensures that patients are admitted, transferred and discharged in a timely and efficient manner.
  Responds appropriately using discretion and independent judgment to a wide variety of requests to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport.
• Ensures effective communications are maintained with appropriate transport team.
• Operates transmitting and receiving two-way radio console, weather radar system, computer database, mapping system and related equipment in support of air medical and ground transport assets.
• Coordinates appropriate bed assignment for patients requiring admission. Communicates with Nursing Supervision, Admissions, and Bed Placement to maintain current knowledge of bed availability.
• Initiate and coordinate Post Accident/Incident Plans (PAIP) and emergency plans as needed.
• Provides patient care information based on established standards of practice, policies and protocols.
  Demonstrates critical thinking skills for problem solving and anticipating patient care needs.
• Demonstrates leadership by providing information as a resource nurse, mentor and coach.

• Education: 4 Year / Bachelors Degree (BSN) preferred.
• Experience: 2 years ICU, ER acute care nursing experience required. 
• Licensure/Certification: RN License in Appropriate State, required.
• Additional Skills (required):
  •  Excellent interpersonal and communication skills, high level of problem solving and critical thinking skills to find solutions to difficult human, technical, clinical or administrative problems.
  • Excellent problem analysis skills to develop solutions.
  • Strong clinical skills and the ability to manage/coordinate effectively the work of non-subordinates.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.