Cultural Ambassador

About the role

Cultural Ambassador

Location: Forsyth Medical Center

Hours: Fulltime| Monday-Friday| 8:00 AM- 4:30 PM

Novant Health is seeking a Spanish-speaking Medical Interpreter/Cultural Ambassador to provide accurate interpretation and translation services while serving as a cultural liaison between patients and care teams. This role plays a vital part in ensuring equitable access to care and creating a remarkable experience for patients with limited English proficiency.

• Provide professional interpretation and translation services to support effective communication between non-English-speaking patients and healthcare staff.
• Ensure patients understand medical procedures, treatment plans, and administrative processes by accurately conveying information in their preferred language.
• Deliver compassionate and culturally sensitive customer service to create a welcoming and inclusive environment for patients with limited English proficiency.
• Collaborate with clinical and administrative teams to identify and address language barriers, enhancing the overall patient experience.
• Uphold confidentiality and ethical standards while facilitating communication in a healthcare setting.

• Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred.  BA or BS
• Experience: 1 year, preferred. 
• Licensure/Certification: NBCMI, preferred.
• Additional Skills (required): Ability to successfully complete generic and department-specific skills validation, competency testing and the ambassador onboarding program. Successfully complete departmental oral and written translation assessment. Ability to drive/travel to multiple facilities/locations as needed.
• Additional Skills (preferred): Successful completion of medical terminology training within 1 year of hire. Ability to drive/travel to multiple locations, facilities as needed.

 At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.