Physical Security Technician

About the role

The Physical Security Technician works collaboratively with Protective Services, Information Technology, and operational partners to ensure systems function reliably, data is accurate, and customer service expectations are consistently met.

This position includes:

• Competitive pay

• Full benefits (medical, dental, vision) that start on day one

• Paid time off 

• Retirement savings plan

• Career growth opportunities within Novant Health

• A team environment focused on delivering remarkable patient care

The Physical Security Technician will:

• Test, inspect, maintain, and document emergency-activated duress and security systems, including but not limited to Alertus, burglar alarms, parking lot call stations, panic alarms, and other Protective Services–managed systems.

• Support daily operations of physical security systems, including installation, maintenance, troubleshooting, testing, and management of associated records and documentation.

• Issue initial, replacement, and amended employee identification badges in accordance with established standards, policies, and procedures.

• Provide backup support to the primary badge technician, ensuring continuity of badge office operations, access control processes, and consistent application of system standards.

• Assist with the preparation, maintenance, organization, and accuracy of badge, access control, and related data in designated software systems.

• Follow established policies, processes, and protocols to ensure proper assignment of badge templates, access permissions, and associated payroll or workforce management data when applicable.

• Maintain consistent badge data, appearance standards, and system integrity as established by leadership.

• Identify, document, and promptly report system issues, data variances, or potential risks to appropriate leadership or management.

• Balance daily operational responsibilities while contributing to special projects and initiatives as assigned.

• Perform all duties in a timely manner to meet interdepartmental service expectations and customer service goals.

• Demonstrate Novant Health’s standards of performance, including ownership, teamwork, communication, and compassion, supporting patient satisfaction, strong interdepartmental relationships, and service excellence.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.