Vice President of Operations, Natchaug Hospital

About the role

Location Detail: Natchaug Hospital Mansfield Ct (10155)

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Natchaug Hospital is Eastern Connecticut’s leading provider for children, adolescents and adults with mental illness and substance abuse addictions. We offer a variety of programs including inpatient and outpatient behavioral health, residential treatment for court-involved teenage girls, geriatric services, clinical day treatment schools and chemical dependency services. Through our multi-site network of care, we constantly strive to meet our mission in helping people find their way while educating and empowering individuals to participate in their own care and recovery.

Position Summary:

The Vice President of Operations will develop and oversee the operational functions of Natchaug Hospital which includes all clinical and non-clinical services. The Vice President will have accountability for the delivery of efficient, safe, and high-quality care that meets regulatory requirements and promotes positive client and staff experiences. The Vice President will align operational performance with the goals and objectives of Hartford HealthCare and add value by ensuring strong operations management while demonstrating a keen focus on performance improvement, safety, service excellence and cost management.  

Key Accountabilities:

• Oversee the day-to-day operations, future growth and program development while ensuring responsible stewardship of human, fiscal and physical resources
• Motivate, coach and develop colleagues to their highest performance using effective management practices
• Lead achievement of balanced scorecard goals for Natchaug and assure that the strategies and tactics are aligned with the goals and priorities of Hartford HealthCare as a whole
• Manage the entity efficiently and effectively to maximize quality of services and revenue generation
• Support health equity by ensuring that the delivery of quality and culturally competent, patient-centered care is provided to all clients
• Identify and implement innovative services and solutions that create value for the community and provide growth opportunities for Hartford HealthCare
• Engage and build strategic partnerships with key internal stakeholders through transparent communication and effective relationship building to collaboratively execute business strategies
• Foster strong relationships with both hospital-based and community physicians to meet and exceed operating objectives.  Serve as a role model for physician engagement by cultivating honest and transparent communication with medical staff

Qualifications

• Master’s Degree in a Clinical Discipline, Social Work, Counseling and/or related field required
• Ten plus years of experience in a behavioral health and/or chemical dependency organization
• Seven years plus of progressive leadership experience, with three of those years in an administrator role. Preferably in a union environment
• Current CT licensures as a LCSW, LMFT, LPC or LADC is preferred
• Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
• A creative, forward-thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
• Strong project planning and problem resolution skills
• Ability to align goals with the strategic goals of the organization, as well as understand external impacts on internal strategy
• The ability to leverage the technical expertise of internal and external resources while managing competing demands

We take great care of careers. 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.