UF Health
Customer Service Specialist | West Augustine Primary Care | Full-Time | Days
St. Augustine, FL 32048 · US
About the role
OverviewUnder the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.
Qualifications
Required Education
High school diploma or GED required.
Preferred Education
Completion of a medical terminology course preferred.
Required Skills and Qualifications
- Demonstrates effective verbal and written communication skills.
- Ability to manage stressful situations professionally, calmly, and courteously.
- Basic knowledge and understanding of medical terminology.
Required Experience
One to two years of customer service experience required.
Preferred Experience
Two years of customer service experience in a healthcare-related setting preferred.
Age of Patients Served
All age groups.
Required Education
High school diploma or GED required.
Preferred Education
Completion of a medical terminology course preferred.
Required Skills and Qualifications
- Demonstrates effective verbal and written communication skills.
- Ability to manage stressful situations professionally, calmly, and courteously.
- Basic knowledge and understanding of medical terminology.
Required Experience
One to two years of customer service experience required.
Preferred Experience
Two years of customer service experience in a healthcare-related setting preferred.
Age of Patients Served
All age groups.