Patient Access Services Supervisor

Admissions and Registration

Provide frontline leadership for Patient Access Services operations across inpatient, outpatient, and emergency care settings. As the Patient Access Services Supervisor, you will oversee daily registration, admissions, insurance verification, authorization, and financial counseling activities while managing staff performance, workflow coordination, and operational efficiency. This role collaborates with clinical departments, administrative teams, and revenue cycle partners to improve patient access processes, strengthen registration accuracy, prevent denials, and support a positive patient experience.

In this role, you will:

• Supervise daily patient access operations, including registration, admissions, insurance verification, authorizations, financial counseling, and point-of-service collections across assigned service areas.
• Coordinate staff schedules, assignments, and staffing coverage to maintain efficient operations and meet departmental service expectations.
• Monitor registration accuracy, productivity, work queues, and documentation requirements, providing guidance and implementing improvements to address errors, incomplete accounts, and operational challenges.
• Lead staff orientation, training, competency development, and performance management activities, including coaching, evaluations, employee relations matters, and recommendations for personnel actions.
• Support financial screening and assistance programs for uninsured and underinsured patients while monitoring point-of-service collection performance and identifying opportunities for improvement.
• Collaborate with clinical departments, physician offices, Patient Business Services, Managed Care, Information Technology, and other operational partners to resolve patient access issues and improve patient flow.
• Oversee administrative activities, including payroll approvals, staffing assessments, resource coordination, operational reporting, and communication of departmental priorities and risks.
• Ensure compliance with Medicare, Medi-Cal, commercial payer requirements, HIPAA, regulatory standards, labor agreements, and organizational policies.
• Participate in quality improvement, denial prevention, service excellence, and operational initiatives that strengthen patient access performance, staff effectiveness, and revenue cycle outcomes.

Required

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field, or equivalent education, training, and experience.
• Three or more years of experience in patient access, admissions, registration, financial counseling, revenue cycle, or related healthcare operations.
• Knowledge of patient registration, admissions, insurance verification, authorization, and financial counseling processes.
• Supervisory experience involving daily operations, staffing assignments, workflow coordination, and employee development.
• Knowledge of medical terminology, payer requirements, third-party reimbursement practices, Medicare, Medi-Cal, commercial insurance guidelines, and healthcare regulatory requirements.
• Customer service skills when interacting with patients, families, physicians, and multidisciplinary teams.
• Leadership skills to coach employees, address performance issues, and promote teamwork and collaboration.
• Analytical and problem-solving skills with the ability to identify operational issues and implement corrective actions.
• Effective written and verbal communication skills when working with diverse stakeholders.
• Proficiency with electronic health record systems, registration platforms, scheduling tools, and standard business software.
• Organizational skills with the ability to manage multiple priorities and meet operational deadlines.
• Knowledge of labor agreements, workplace policies, and applicable human resources practices.

Preferred

• One or more years of experience performing lead or supervisory responsibilities.
• Certified Revenue Cycle Representative (CRCR) certification.
• Certified Healthcare Access Manager (CHAM) certification.
• Certified Patient Account Representative (CPAR) certification.
• Healthcare Financial Management Association (HFMA) revenue cycle certification.
• Experience supporting hospital-based patient access operations in inpatient, outpatient, and emergency care settings.
• Experience participating in revenue cycle improvement, denial prevention, or process improvement initiatives.