NYC Health + Hospitals
Clerical Associate - Level IV
New York, NY · US
About the role
About NYC Health + Hospitals
NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
12:00 A.M. – 8:00 A.M.
Weekend and holiday rotation required.
35 hours per week.
Duties & Responsibilities
Purpose of Position:
This class of positions encompasses clerical related office activities utilizing manual and automated office systems; duties may include supervision of employees performing routine tasks appropriate to each Assignment Level. All personnel perform related work.
Under supervision, with latitude for independent judgment, performs one or more of the following:
Examples of Typical Tasks:
1. Supervises personnel performing data processing functions in the areas of data entry, data control/coding, production control.
2. Under the direction of the unit head, assists in supervising personnel performing responsible clerical and related activities by processing, recording, financial counseling, checking, and maintaining records, furnishing information, and preparing reports.
Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
Skills Requirement:
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Department Preferences
The ideal candidate for this role is a highly organized, patient-focused administrative professional who can accurately manage complex registration and admitting responsibilities in a fast-paced Emergency Department, communicate effectively and compassionately with patients and staff, navigate multiple technology systems (including EPIC), and demonstrate the judgment, reliability, and teamwork needed to support safe patient flow.
- Previous supervisory experience in a healthcare setting is highly preferred.
- Experience training new employees, providing constructive feedback, supporting the Tour Manager, and modeling appropriate workplace behavior preferred.
- Previous experience working with a diverse populations and effectively communicating with people from different backgrounds preferred.
- Emergency Department experience a plus!
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- Loan Forgiveness Programs for eligible employees
- College tuition discounts and professional development opportunities
- College Savings Program
- Union Benefits for eligible titles
- Multiple employee discounts programs
- Commuter Benefits Programs
How To Apply
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.