About the role

About NYC Health + Hospitals

NYC Health + Hospitals/Coler is a certified 815-bed nursing facility with a 5-Star CMS Quality Rating located on Roosevelt Island, nestled between Manhattan and Queens.  Coler offers long term and subacute care, rehabilitation, and a dedicated memory care unit, comprised of 150 beds featuring an acclaimed music and memory program. The facility features a robust rehabilitation therapy program with expansive gym space for residents.  Coler also offers full time physician staff, psychiatry, dental services, an onsite 8-chair dialysis den for hemodialysis, and on-site medical clinics to meet the clinical needs of its residents. 

From more than 600 Nursing Homes in New York, Coler ranks #10 in Newsweek’s Best Nursing Homes in New York 2026; earned a high-performance rating for Long-Term Care and Short-term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2026; and received a 2024 Silver Beacon Award for Memory Care.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M – 4:00 P.M
THIS IS  PROVISIONAL POSITION 

Duties & Responsibilities

POSITION OVERVIEW: 

Under supervision, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties. In addition to performing the duties of Assignment Level II at a higher level, also performs the following typical tasks:

ESSENTIAL FUNCTIONS:   

• Answers telephones and takes messages as necessary.
• Schedule all residents’ clinic appointment for outside and in-house clinics.
• Handle inquiries from relatives and visitors and refer to Head Nurse/Charge Nurse.
• Checks residents and charts to be sure that they do not leave the ward without authorization.
• Place and/or replaces resident ID bands, checks residents and rooms to ensure proper identification.
• Prepares requisition and follow up for: repairs (wheelchairs, beds, pantry and clean-dirty utility rooms, etc.), medical-surgical supplies, stationary, laboratory supplies and organizes supplies once order is received.
• Maintains log for any outstanding orders or request.
• Distributes mail and packages to residents or directs them to proper department.
• Assembles new residents’ charts fills in headings and adds new sheets. 
• Attaches records and reports to charts.
• Flies all required reports and forms in resident charts as directed or assigned. 
• Maintains residents’ charts in proper order. 
• Places bedside card on residents’ bed and outside resident door and makes changes and/or removes when necessary.
• Labels trays, equipment, drawers and shelves. 
• Thins resident charts and follow policy on thinning of charts and forms retention schedule.
• Keeps Nursing station organized and in good order.
• Helps cover additional SNF floor when other clerical associate are out.
• Performs all other duties as assigned.
• Prior authorization for appointment and travel.
• Admission/discharge duties as needed

Minimum Qualifications

1. A high school diploma or its educational equivalent; and 

2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program 
• Union Benefits for eligible titles 
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.