Patient Referral Scheduler - Rikers Island Specialty

About the role

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts. 

Work Shifts

Time: 8a-4p

Days: Mon-Fri

Facility: CHS Queens Warehouse

Duties & Responsibilities

Since 2016, Correctional Health Services (CHS) has been the direct provider of health care in the New York City jails.  Deeply committed to human dignity and patient rights, CHS is part of the NYC Health + Hospitals system and is a key partner in the City’s efforts to reform the criminal-legal system. Our in-jail clinical services include medical, nursing, and mental health care; substance-use treatment; social work; dental and vision care; discharge planning; and reentry support. 

Position Overview

Under the general supervision of the Assistant Director, the Clinical Coordinator/Scheduler is responsible for scheduling, reconciling, and following up on patients’ specialty clinic appointment outcomes on Rikers Island and Borough-based jails. In addition, the Clinical Coordinator/Scheduler liaises between CHS Clinic Staff, Clinical Leadership, and the NYC Department of Correction to facilitate patient access to specialty healthcare.

Essential Job Functions 

• Processes referrals for specialty care and scheduling of in-person or telehealth appointments as recommended by the medical service. 
• Administrative review of specialty care referrals: Includes confirmation of clinical prerequisites, patient’s availability before appointment, rescheduling, reconciliation and notification to the clinical staff of appointment changes. 
• Provides relevant information to assist with inquiries related to patient access to specialty care upon request. 
• Assists in planning and development of new workflows to improve and streamline current scheduling procedures as needed.
• Presents progress reports related to the respective task assigned upon request. 
• Ability to provide data reports for assigned specialty clinics upon request. 
• Ability to handle a high call volume, receive and disseminate critical information related to medical services. 
• Other duties as deemed necessary. 

Minimum Qualifications

1. Master’s Degree from an accredited college or university; and one (1) year of full-time experience in a health care setting; or

2. Bachelor’s Degree from an accredited college or university; and two (2) years of full-time experience in a health care setting; or

3. A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a High School diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization.

Department Preferences

• Knowledge of EMR Systems and Advance Microsoft Office Suite proficiency, including Excel and PowerPoint. 
• Detail-oriented and strong written and verbal communication skills. 
• Ability to generate data reports from single and multiple systems. 
• A high level of professionalism, courtesy, a strong work ethic, integrity, regard for confidentiality, and the ability to work with discretion on sensitive matters. 
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary. 

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program 
• Union Benefits for eligible titles 
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.