Front Office Coordinator, Cardiology

About the role

Front Office Coordinator (FOC) – Cardiology

Shore Medical Group | University of Maryland Medical System

Position Summary

At University of Maryland Shore Regional Health, you can learn, grow, and make a lasting impact as part of a team dedicated to providing exceptional patient care. We are seeking a Front Office Coordinator (FOC) to join our Cardiology team.

Under moderate supervision, the Front Office Coordinator performs a variety of clerical and administrative functions that support daily clinical operations. This role serves as a key point of contact for patients and providers by delivering excellent customer service, managing scheduling needs, coordinating patient registration, verifying insurance, and collecting patient payments. The FOC helps ensure a seamless patient experience from check-in through check-out.

Primary Responsibilities

• Greet and assist patients, visitors, and callers in a professional and welcoming manner.
• Answer and manage incoming telephone calls, providing information and directing inquiries as appropriate.
• Contact patients to confirm upcoming appointments.
• Verify patient demographic and insurance information prior to scheduled appointments.
• Accurately enter and update patient information in the electronic medical record system.
• Register patients and ensure all required documentation and information are complete and current.
• Collect copayments, outstanding balances, and other patient-responsible payments.
• Schedule and coordinate patient appointments while maintaining provider calendars.
• Process physician and patient referral requests in a timely manner.
• Notify clinical staff of patient arrivals and assist with patient flow throughout the office.
• Maintain visitor logs and other front office documentation.
• Process and distribute departmental mail, faxes, and correspondence.
• Maintain medical records in accordance with organizational policies and procedures.
• Complete patient checkout activities, including scheduling follow-up appointments, coordinating ancillary services, and providing receipts for services rendered.
• Travel between practice locations as needed to support operational coverage.

Education

• High School Diploma or equivalent (GED) required.

Experience

• One (1) year of customer service experience is required.
• One (1) year of relevant front desk or administrative experience preferred.
• Previous experience in a healthcare or medical office environment preferred.
• Certification in scheduling and registration preferred.

Knowledge, Skills & Abilities

• Strong customer service and patient service skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems, electronic medical records, and standard office applications.
• Ability to maintain confidentiality and handle sensitive patient information in accordance with organizational policies and HIPAA requirements.
• Knowledge of medical terminology, patient registration, scheduling, and insurance verification processes preferred.