Medical Secretary, Cardiology

About the role

Upper Chesapeake Cardiology is seeking a dedicated and patient-focused Medical Secretary to join our growing cardiology practice. This role is responsible for providing administrative and clerical support to physicians, patients, and the healthcare team while ensuring an exceptional patient experience. The ideal candidate will possess strong organizational skills, medical office experience, and the ability to thrive in a fast-paced healthcare environment.

As a Medical Secretary, you will serve as a key point of contact for patients and providers, assisting with appointment scheduling, insurance verification, physician support, and coordination of diagnostic testing and referrals.

Schedule - Full-Time | Day Shift 8:45 to 5:15

As a Medical Secretary, you will:

• Check patients out following appointments and schedule follow-up visits and testing.
• Coordinate diagnostic procedures with hospitals and other facilities, ensuring appropriate authorizations are obtained.
• Answer and screen incoming telephone calls, addressing routine inquiries and directing non-routine matters appropriately.
• Schedule new patient appointments and collect necessary demographic and insurance information.
• Retrieve voicemail messages, communicate patient concerns to providers, and return calls as directed.
• Assist physicians with entering testing orders and referrals to specialists.
• Post admissions and cardiac procedures performed at local and regional healthcare facilities.
• Process physician correspondence and route documentation for scanning and medical records.
• Fax and distribute patient information, test results, consultation notes, and other medical documentation as required.
• Conduct patient reminder calls and maintain cancellation/wait lists to maximize provider schedules.
• Perform routine and non-routine clerical duties, including operation of office equipment.
• Maintain physician schedules and support daily practice operations.
• Assist with additional duties as assigned to support the team and patient care needs.

Education

• High School Diploma or equivalent required.

Experience

• 2-3 years of experience in a medical office setting required.
• Previous experience with insurance verification and patient scheduling required.
• General knowledge of medical terminology required.
• Electronic Medical Record (EMR) experience preferred.

Knowledge, Skills, and Abilities

• Maintain a professional appearance and conduct at all times.
• Effectively prioritize and complete work within established timeframes.
• Work collaboratively and support team members to ensure excellent patient care.
• Communicate professionally with physicians, patients, team members, and customers.
• Maintain accuracy and attention to detail in a fast-paced environment.
• Demonstrate reliability and dependability through consistent attendance and punctuality.