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Cone Health

Scheduler Cancer Center Lead

US

full_timeonsite

About the role

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Scheduler Cancer Center Lead coordinates and schedules all medical oncology appointments for new and established patients such as, laboratory, chemotherapy/infusion, physician/Advanced Practice Provider new patient and follow up, injections, nutrition, genetics counseling, and education. Working under general supervision, this role may also assist with the coordination of internal and external referral appointments as requested by their providers, nurses, and other patient care team member in order to provide the patient with the appropriate care they need.

Essential Job Function:

  • Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
  • Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
  • Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
  • Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as reviews appointments to ensure understanding when needed.
  • Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
  • Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
  • Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
  • Performs other duties as assigned.

Education:

  • Required: High School Diploma or equivalent.

Experience:

  • Required: 2-4 years of appointment scheduling, medical office front desk, or patient care experience.

Licensure/Certification/Listing:

    Work Shift :

    Days/No Weekends (United States of America)

    On Call Required

    No

    FTE:

    1

    Job Type:

    Full Time (40 Hours/Week)