HR Service Delivery Platform Workflow Analyst

About the role

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

The HR Service Delivery (HRSD) Platform / Workflow Analyst is responsible for supporting, configuring, optimizing, and continuously improving the technology and workflows that enable HR Shared Services. This role serves as a key liaison between HR Shared Services, HR Centers of Excellence (COEs), HR Technology/HRIS, IT, and third-party partners to translate business requirements into efficient, scalable, and employee-centered HR service delivery solutions. 

The Analyst supports the HR service delivery platform, case management, workflow automation, integrations, service-level agreements (SLAs), routing, employee and manager self-service, knowledge management, reporting, and digital service experiences. This role will help ensure the HRSD platform functions as the digital front door for HR, enabling employees and leaders to easily access HR information, submit requests, track cases, and complete HR processes.

Duties and Responsibilities:

• Workflow Design and Automation
• Case management and Service operations
• Employee and Manager Self Service
• Integration and Technology Partnership
• Reporting, Analytic and Continuous Improvement
• Testing, Implementation and Change Management
• Governance and Documentation

Education:

• Bachelor's Degree in: Human Resources Administration, Business Administration, Information Systems, Technology,
  Operations, or a related field (Required)
• Master's Degree in: Business Administration, Human Resources, Information Systems, or a related field (Preferred)

Preferred Licenses and Certifications

• ServiceNow, Oracle, ITIL, Lean, Six Sigma, Agile, or related certification preferred.

Experience:

Required experience 

• Supporting HR technology, HR operations, HR Shared Services, service delivery platforms,
  workflow automation, business analysis, or related functions. (3 years)

Preferred:

• Implementing and supporting enterprise HR technology solutions, including ServiceNow HRSD,
  Oracle HCM Cloud, or similar platforms. 
• Business process analysis, workflow design, testing, reporting, and continuous improvement.
• Collaborating across HR, HRIS, IT, and business stakeholders.
• Experience with HR Shared Services, service delivery technologies, workflow automation, and contact center
  solutions. 
• Experience in large, complex healthcare or multi-site environments.