Patient Access Representative I

Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will be the first person the patient will interact with once they are through security, allowing you to set the tone for how the visit goes. Patients are not at their best during an Emergency Department visit, requiring this caregiver to have empathy. Your role is essential to ensuring a seamless model of access for patients, physicians, and family members and making each patient’s day better.   

This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. You can also take advantage of the tuition reimbursement to obtain your Master’s Degree.      

A caregiver in this position works evenings from 2:00PM – 10:30PM. 

A caregiver who excels in this role will:  

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information. 

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Maintain productivity and quality standards. 

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year 

• Basic PC software application knowledge and ability to use multiple data systems 

Preferred qualifications for the ideal future caregiver include: 

• Experience in healthcare, billing and coding 

• Prior experience working for an insurance company 

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).