Kaiser Permanente
Surgery Scheduling Clerk
San Diego, CA 92111 · US
About the role
Job Summary:
Under direct supervision, schedules patients for pre-operative tests & appointments; distributes prescribed pre-operative exam forms to appropriate departments; provides telephone coverage & reception for designated areas; distributes surgery schedule per established distribution list; types & mails letters to pre-operative patients regarding surgical procedures/policies.Essential Responsibilities:
This description is for recruitment posting purposes only. It has not received full HR review and approval.- Upholds KPs Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
- Schedules & reschedules patients for all pre-operative appointments which are predetermined by the date & nature of surgery
- Contacts patients to coordinate all prescribed appointments & preoperative diagnostic tests within appropriate timeframe
- Types & mails instructional letters to pre-operative patients regarding surgical procedures & policies
- Prepares, distributes, collects & maintains all pre-operative lab, w-ray, EKG reports & other forms
- Receives & records surgery cancellations & scheduling changes
- Distributes daily surgery schedules to various personnel per established distribution list
- Provides telephone & in-person reception to designated area(s) by responding to patients & physicians questions, answering & screening telephone calls, receiving & relaying messages
- Performs other duties as required, such as typing, filing ordering supplies, accessing general patient information from computer systems, compiling statistics, duplicating copies, etc
- Informs various department personnel of cancellations & scheduling changes
- Equipment Utilized: Duplicating Equipment, Telefaxing Equipment, Multi-Line Phone Automated Appointment & Record Information Systems (i.e., CARE, CRIS), Typewriter, PC
- Assume other activities & responsibilities from time to time as directed
Qualifications
Basic Qualifications:
Experience
- Six (6) months of medical office experience to include knowledge of medical terminology & multi-line phones
- Good oral & written communication skills
- Typing at 35 wpm
Education
- N/A
License, Certification, Registration
- N/A
Additional Requirements:
- N/A
Notes:
- 8hrs, day shifts
- GSC, SAM, OTM, and future GI locations.
- May include evenings/weekends.
- Hours, Days, Locations may vary