Kaiser Permanente
IT Consultant III, Care Delivery Portfolio Operations (Greenboro, NC)
Greensboro, NC · US
About the role
Tech Summary:
This position will support Portfolio Operations, a team that provides operational services and strategic support to Clinical Ancillary portfolio leaders and shared services teams, including Product Release, Solution Design, and AI Emerging Technologies. Approximately 80% of this position will be dedicated to investment-funded initiatives, partnering across portfolios to drive execution, governance, operational excellence, and strategic priorities. Responsibilities include developing executive-level presentations and reports, conducting complex analyses, supporting portfolio financials and governance activities, optimizing processes and tools, and coordinating cross-functional initiatives with local, regional, and national stakeholders. The ideal candidate is a highly analytical problem solver with exceptional communication and interpersonal skills, capable of translating complex information into clear, executive-ready materials. Success in this role requires strong relationship-building abilities, attention to detail, and the ability to influence and collaborate effectively across leadership teams and diverse business partners.
Job Summary:
This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.
Essential Responsibilities:
- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
- Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
- Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
- Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
- Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
- Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).
- Maps current state against future state processes.
- Identifies the impact of requirements on upstream and downstream solution components.
- Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).
- Identifies value gaps and opportunities for process enhancements or efficiencies.
- Supports solution design by researching how to help translate requirements into workable business solutions.
- Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
- Supports the evaluation of third-party vendors as directed.
- Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
- Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).
Qualifications
Knowledge, Skills and Abilities: (Core)
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
- Analytical Skills
- Business Case Development
- Business Process Improvement
- Client Focus
- Crisis Incident Management
- Debugging and Troubleshooting
- Demonstrating Personal Flexibility
- Managing Diverse Relationships
- Model Development
- Organizational Skills
- Prioritization
- Process Validation
- Project Management
- Relationship Building
- Requirements Elicitation & Analysis
- Technical Documentation
Minimum Qualifications:
- Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Preferred Qualifications:
- Two (2) years experience working for a health care organization
- Two (2) years experience working for an IT organization