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Business Analyst II, Vendor Performance, OTS-GSP-TOPS

On-site · AUSTIN, TX; Nashville, TN · +1 more locations full-timeTechnology Operations & Partner Services (TOPS) manages $27M+ in annual vendor spend across 12+ technology service vendors and processes across 30K annual contacts that support Worldwide Grocery Stores (WWGS), which includes 549+ Whole Foods Market stores. Today, vendor performance is tracked reactively through manual reporting, creating blind spots that surface only after SLA breaches impact stores. This role eliminates that gap. Your morning starts with the automated vendor performance dashboard refreshing overnight data. You notice Bizerba's resolution times in the Southeast trending upward — your predictive model flags a likely SLA breach in 10 days if the pattern continues. You draft the insight narrative and send it to the Program Manager before the vendor even knows there's a problem. Mid-morning, you're refining the TOPS Vendor Scorecard methodology with the Vendor Programs Lead and Scorecard Program Manager, adding a new cost-per-resolution metric that will sharpen next quarter's contract negotiations. After lunch, you're building a new QuickSight dashboard that gives PMs self-service access to their vendor's real-time performance data — eliminating 4 hours of weekly manual reporting. You close the day presenting a root cause analysis to leadership: a pattern of NCR technician no-shows in three markets discovered by the Opportunities Program is costing $18K/month in extended downtime, and you have the data to enforce contractual remedies. USA, NY, New York - 81,700.00 - 143,100.00 USD annually USA, TN, Nashville - 66,900.00 - 117,000.00 USD annually USA, TX, AUSTIN - 74,300.00 - 130,100.00 USD annuallyPosted Sep 17, 2026
View role : Business Analyst II, Vendor Performance, OTS-GSP-TOPS