Program Manager, Digital Implementations

The Program Manager is responsible for planning, coordinating, and delivering cross-functional digital initiatives that support eCommerce growth, customer experience enhancements, and business operations transformation. This role partners closely with eCommerce, IT, UX, Brand, Operations, Analytics, and external vendors to drive successful implementation of digital capabilities and business solutions. The Program Manager is accountable for overseeing multiple related projects, managing dependencies, facilitating decision-making, and ensuring delivery of measurable business outcomes. The ideal candidate brings strong project and program management fundamentals combined with experience supporting a variety of digital initiatives. Program Managers are expected to operate as versatile leaders capable of managing initiatives across multiple business domains rather than specializing in a single area of expertise.

Program & Project Leadership
• Lead multiple digital implementation initiatives simultaneously.
• Develop project plans, timelines, governance structures, and communication plans.
• Manage program risks, issues, dependencies, and mitigation activities.
• Facilitate cross-functional decision-making and stakeholder alignment.
• Ensure projects are delivered on time, within scope, and aligned to business objectives.
• Coordinate implementation activities across multiple departments and external partners. Cross-Functional Delivery Lead and support initiatives such as:
• Feed syndication implementations and optimizations
• eCommerce country and market expansions
• Conversion rate optimization initiatives
• Checkout and customer journey enhancements
• Product information management (PIM) implementations
• Marketplace integrations
• Customer experience improvements
• Digital merchandising capabilities
• Analytics and reporting enhancements
• Process automation and operational tools
• Digital platform enhancements and integrations Stakeholder Management
• Partner with business stakeholders to define goals, requirements, and success measures.
• Build strong relationships across IT, UX, Operations, Brand, and eCommerce teams.
• Facilitate project updates, steering committee meetings, and executive communications.
• Escalate risks and decisions appropriately while driving resolution. Resource Coordination
• Coordinate work across shared resource teams.
• Monitor team capacity and identify resource constraints.
• Ensure dependencies are understood and incorporated into delivery plans.
• Collaborate with functional leaders to align priorities and delivery expectations. Business Outcome Focus
• Support development of business cases and implementation plans.
• Track project success metrics and business benefits.
• Identify efficiencies and continuous improvement opportunities.
• Ensure solutions align with strategic business priorities.

QUALIFICATIONS:
Required Experience
• 3-5 years of project management, program management, or digital implementation experience.
• Experience leading cross-functional initiatives involving both business and technical teams.
• Experience managing multiple concurrent projects in a fast-paced environment
• Experience working in an agile environment. Product owner a plus.
• Demonstrated ability to influence stakeholders without direct authority.

Preferred Experience 

Experience in several of the following areas:
• eCommerce platforms and operations (e.g., SAP Commerce Cloud, SAP ERP)
• Feed syndication (e.g., Feedonomics, 1WorldSync)
• Project management tools (e.g., JIRA)
• Product content management
• Country or market expansion initiatives
• Conversion optimization & customer experience programs
• Website enhancements
• System integrations
• Business process improvement
• Agile and hybrid delivery methodologies Education
• Bachelor's degree or equivalent experience.
• PMP, CAPM, Agile, Scrum, or related certifications are a plus.