Sales Associate (PT), Disney Theatrical Group

About the role

We are currently seeking a Part Time Merchandise Seller to join our team. The Merchandise Seller engages Guests in magical experiences throughout the Theatre by welcoming them into the environment, while providing communication on the merchandise available, emphasizing their qualities; and highlighting all relevant offers available to supplement their purchase. In this role, you will provide an exceptional Service that will exceed the Guest's expectations by enhancing Guests visit, ensuring that it is unique and memorable and giving them the opportunity to take the magic home with them.

Currently, we’re looking for candidates who can work Fridays for both the delivery shift (1:00–5:00 PM) and the evening shift (approximately 5:30–10:30 PM). Flexible weekend availability, including Saturdays and Sundays, is preferred, and availability over the holiday weeks would be a plus.

Responsibilities:

• Take a proactive role in maintaining Disney brand standards.
• Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest Service behaviors.
• Work proactively and positively towards individual and team goals, including sales targets, promotion goals and group incentives.
• Welcomes every guest by following our service guidelines. Perform quick, accurate and effective transactions that enhance the Guest experience, observing all relevant guest service guidelines including offering add-ons and communicating offers.
• Respond to Guest needs in an open, friendly, positive, proactive and timely manner in accordance with Guest Service Guidelines. Effectively manage queues and multiple guests at kiosks and sales locations.
• Maintain neat and organized operations both at kiosks and back of house so that product is clearly represented and available for replenishment, always ensuring accuracy.
• Maintain and participate in producing company visual standards to present an outstanding theatrical environment.
• Assist with stock deliveries, lifting boxes, and replenishment to agreed standards.
• Adhere to all DTGM policies, procedures and administrative requirements.
• Additional responsibilities and duties may be assigned based on the needs of the business. 

Basic Qualifications:

• Excellent communication and guest service skills.
• Passion for interacting with and providing an inclusive, high-quality experience for Guests of all backgrounds
• Success setting priorities and managing time effectively and efficiently.
• Self-motivated and goal oriented.
• Proven success working collaboratively, providing timely and effective communication to achieve shared goals
• Comfortable working in a fast pace ever changing environment to achieve results and handle tasks accurately under time pressure.
• Excellent organization and communication skills.
• Must be able to lift and carry boxes weighing up to 50 lbs.
• Weekend and evening availability required.
• Demonstrates Disney values, professionalism, and guest-focused behavior.

Preferred Qualifications:

• Retail/Service experience preferred but not essential.
• Availability over the holiday weeks, a plus. 

PAY TRANSPARENCY

The pay rate for this role in New York, NY is $18.50 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This position is with Buena Vista Theatrical Group Ltd., which is part of a business we call Disney Theatrical Group.

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Buena Vista Theatrical Group Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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