Operation Manager

About the role

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

We are seeking an enterprise-level, highly strategic Operations Manager – Lien Resolution to work with both our high-touch single-event personal injury files and our high-volume mass tort/MDL settlement dockets. In this role, you will be the driving force behind our operational pipelines, directly managing our internal team and controlling relationships across all major healthcare recovery vendors. 

Your core objective is to maximize operational throughput, enforce rigid compliance protocols, and drastically reduce cycle times across both linear and batched resolution lifecycles. 

Key Responsibilities 

Vendor Management & Strategic Oversight 

• Manage all third-party vendor relationships including government recovery contractors (CMS, BCRC, CRC), state Medicaid recovery units, and private subrogation contractors (e.g., Optum, Equian, Conduent, Rawlings). 

• Enforce vendor SLAs ensuring external partners meet strict turnaround times for verifying, auditing, and issuing conditional payment notices and final demands. 

• Architect data-exchange protocols with vendor portals to safely, accurately, and rapidly transmit high-volume claimant rosters for mass tort dockets. 

Dual-Pipeline Operations & Workflow Scaling 

• Optimize distinct workflows ensuring single-event files move seamlessly through individual verification and auditing, while mass tort dockets utilize batched processing and global resolution models. 

• Identify pipeline bottlenecks and implement automation or case management updates to lower overall turnaround times from initiation to final distribution. 

• Establish global holdback structures and master settlement grids for mass torts while ensuring case-by-case precision for single-event personal injury clients. 

Team Leadership & Quality Assurance 

• Lead, mentor, and scale a dedicated team of lien resolution analysts and specialists, setting clear production KPIs tailored to each pipeline. 

• Enforce rigorous audit controls to maintain flawless data integrity across complex mass spreadsheets, claimant profiles, and internal case management systems. 

• Serve as the primary escalation point for complex lien disputes, high-value individual claims, or structural gridlocks with recovery agencies. 

Reporting & Compliance Strategy 

• Stay ahead of regulatory changes impacting Medicare Secondary Payer (MSP) compliance, Medicaid recovery rights, and ERISA self-funded frameworks. 

• Develop executive dashboards tracking project-level mass tort milestones alongside firm-wide single-event cycle times, reduction percentages, and clearance rates. 

Qualifications & Skills 

• Experience: 5+ years in lien resolution, healthcare subrogation, or settlement administration, with a proven track record of managing teams across both mass tort and single-event personal injury pipelines. 

• Vendor Expertise: Extensive hands-on experience navigating the processes, portals, and escalation paths of all primary healthcare recovery vendors (CMS, Optum, Equian, etc.). 

• Technical Knowledge: Mastery of Medicare Parts A/B/C/D, Medicaid grids, ERISA compliance, Military (TriCare/VA), and global settlement mechanics. 

• Data & Tech Savvy: Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data parsing). 

• Core Competencies: Ability to pivot smoothly between high-level data strategy (managing rosters of thousands) and micro-level analysis (auditing a single complex medical demand). 

The Compensation range for this role is $100,000 to $115,00 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

#LI-MM2 #LI-Remote #1300 Epiq Class Action & Claims Solutions, Inc.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement

• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.