Director of Catering Operations, Patina Group West Coast

About the role

Patina Group, a subsidiary of Delaware North, is hiring a Director of Catering Operations to join our West Coast team in Los Angeles, California. The Director of Catering Operations is responsible for the strategic leadership, operational execution, and financial performance of the company's catering and event business across multiple cultural centers and event venues. This role oversees all aspects of catering operations, including event execution, client satisfaction, labor management, profitability, venue utilization, and operational standardization.

The Director of Catering Operations will partner with venue leadership, culinary teams, sales personnel, and clients to deliver exceptional event experiences while driving revenue growth and operational excellence. This position serves as the principal leader for a catering business generating approximately $5 million in annual event revenue and is responsible for supporting the ongoing success and growth of existing cultural centers and event venues throughout the portfolio.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Patina Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Patina Group was recently named one of America's Top 25 restaurant groups by Nation's Restaurant News.

• Attract and retain a high-performing team and ensure team members follow procedures to maintain the security of all employees, guests, and company assets
• Manage client relationships in a manner that is responsive to client needs while being mindful of return on investment
• Review financial statements and performance data to determine areas needing cost reduction and program improvement
• Provide solutions to operational issues from top-line sales to bottom-line profit targets
• Establish standard operating procedures for front-of-house team members and ensure standard operating procedures in the back of house are followed

• Minimum of 7 years of experience as a Director of Catering Operations or similar role in a large restaurant company
• Familiar with Microsoft Office Suite and experience developing profit and loss statements
• Ability to work flexible hours, including nights, weekends, and holidays as needed
• Catering experience preferred
• Degree in hospitality or business management preferred