Player Services Representative, Finger Lakes Gaming

About the role

Delaware North Gaming is hiring a part-time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. As a Player Services Representative, you will be responsible for assisting with all player rewards transactions. 

If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now. 

Schedule: Wednesday - Saturday night, 4pm-12am

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

• Enroll guests in the player tracking system, manage accurate data entry, and maintain confidentiality of all guest records and Player Rewards activities 
• Deliver exceptional guest service, including answering questions promptly, explaining games, contests, and Player’s Club benefits, and assisting with promotions and giveaways. 
• Support marketing initiatives by helping implement on-site promotions, contests, and giveaways to enhance guest engagement. 
• Resolve guest concerns effectively, demonstrating strong listening skills and the ability to defuse difficult situations while preserving goodwill. 
• Foster positive relationships with guests, team members, and supervisors by modeling professional behavior and mutual respect in all interactions 

• High school diploma or GED required 
• Strong written and verbal communication skills 
• Minimum of 1 year of customer service experience preferred 
• Intermediate computer skills preferred 
• Must be able to obtain a New York State Gaming Commission license 

• Ability to lift up to 30 pounds