JPMorganChase
Vice President, Omni-Channel Personalization, Strategy & Operations
Palo Alto, CA 94304; New York, NY 10001
View all 2 locations
About the role
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
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Develop and execute the strategy and multi-quarter roadmap for the Omni Channel Personalization Strategic Priority Program, including the evolution toward AI-native personalization and agentic capabilities.
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Define program vision, customer outcomes, success measures, and strategic recommendations through structured analysis and executive-level insights.
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Lead large-scale, cross-functional initiatives from strategy development through implementation, ensuring alignment across business, product, technology, data, analytics, and marketing teams.
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Design, implement, and manage program operating frameworks, including governance models, planning cadences, executive reviews, KPI/OKR tracking, and integrated status reporting.
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Establish measurement frameworks to evaluate business and customer outcomes and communicate performance through concise, executive-ready narratives.
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Influence senior stakeholders and drive alignment across complex organizations through collaboration and influence without direct authority.
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Prepare and deliver executive communications, recommendations, and decision materials for senior leadership forums.
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Identify opportunities to accelerate value creation, optimize prioritization, and support strategic decision-making across initiatives.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Proven experience leading large, cross-functional strategic initiatives from ambiguous problem statements through successful execution and measurable outcomes.
- Demonstrated ability to influence senior stakeholders and drive alignment across multiple business and functional teams without direct authority.
- Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations.
- Experience designing and managing executive operating rhythms, including planning processes, business reviews, governance forums, and KPI/OKR frameworks.
- Exceptional written and verbal communication skills, including experience developing executive-level presentations and facilitating senior leadership discussions.
- Ability to operate effectively across both strategic planning and operational execution environments.
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience with personalization, customer journey optimization, omnichannel engagement, marketing decisioning, or digital product ecosystems.
- Familiarity with AI/ML concepts, experimentation frameworks, personalization platforms, next-best-action decisioning, orchestration, or agentic AI approaches.
- Experience within financial services, fintech, technology, SaaS, or other highly regulated industries.
- Experience supporting enterprise-wide transformation programs or strategic initiatives with broad organizational impact.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.