Emergency Department Clerk

About the role

The ED Registration Clerk is a member of the Health Care team who functions under the direction, guidance and supervision of the Department Manager, Assistant Manager, or designee.

Essential Functions:

       Greets and checks in all patients reporting to the ED in a professional and courteous manner.

       Responsible for accurate check-in; check out, information capture and revenue collection per procedures.

       Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns.

       Receive, make and transfer telephone call promptly, courteously, and efficiently

       Ability to work accurately with a high volume of work in a past paced setting

       Demonstrate and maintain professional conduct to include dealing courteously, tactfully, and patiently with patients, co-workers, and consumers

       Alphabetize filing

Grade: 4

Qualifications

Basic Qualifications:

Education

       High School Diploma or GED

Experience

       Six (6) months experience in a hospital/clerical setting or medical office.

Additional Requirements

       Typing of 40 wpm.

       Medical Terminology Test required.

       Ability to work accurately with a high volume of work in a fast-paced setting.

       Demonstrate and maintain professional conduct to include dealing courteously, tactfully, and patiently with patients, coworkers, and consumers.

       Knowledge of CICS/REGP.

       Reception and cash handling experience.

       Must be able to work in a Labor/Management Partnership environment.