International Business Machines Corporation
Solution Architect - AI
Hybrid · San Francisco, New York, New York, California
About the role
Employer: (0147) International Business Machines Corporation
As an Applied AI Specialist, you will drive the design, implementation, and management of AI-driven solutions that operationalize AI-first Application Management Services. This role involves collaboration with various stakeholders to deliver scalable, user-centric AI capabilities that automate workflows and improve service delivery, leveraging expertise in AI solution delivery and operational governance.
Your primary responsibilities will include:
• Solution Design: Translate business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.
• AI Implementation: Implement and manage AI-driven solutions that integrate with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.
• Performance Optimization: Monitor and optimize agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.
• Operational Governance: Maintain operational governance of AI solutions by managing production stability, performance thresholds, compliance requirements, risk controls, and responsible AI practices.
• Stakeholder Collaboration: Collaborate with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and continuously improve agent-based solutions.
This position can be performed from anywhere in the United States.