Technical Support Professional

About the role

Employer: IBM

Technical Support Professional, IBM Corporation, Durham, NC:

* Manage internal z/OS Communications Server by guiding functional objectives and technologies and supporting a large scope of z/OS Communications Server components.
* Lead, develop and resolve complex customer z/OS Communications Server issues including software defects, system configurations and/or performance optimization.
* Document technical findings and solutions in customer relationship management tools, including Salesforce.
* Perform diagnosis of z/OS TCP/IP and/or VTAM dump analysis, logs and networks using packet tracing tools and system dump analysis tools to identify and resolve software defects, system configuration, network connectivity issues and performance optimization.
* Design, develop and maintain scripts and utilities using REXX and Assembler programming languages.
* Resolve customer issues and internal issues during the ongoing development cycle using scripts.
* Perform root cause analysis of technical customer problems within the scope of identifying the failing line of code.
* Identify the code fix, test and deliver the fix (++APAR/PTF) with high quality and speed.
* Communicate diagnosis steps and action plans to the corresponding z/OS Communications Server development component owner.
* Act as Support SME for the AI infused Communications Server feature of the TCP/IP stack providing expertise to z/OS Communications Server Architects, Developers, and Testers.
* Analyze and resolve code defects for internal AI infused z/OS Communications Server, including Network Packet Batching, communication with AI Control Interface (AICI), and Machine Learning on z (MLz).
* Utilize z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Program Control System (IPCS), Virtual Telecommunications Access Method (VTAM), Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP) model.

Required: Bachelor’s degree or equivalent in Computer Science, Software Engineering, Information Systems, Management Information or related and two (2) years of experience as a Software Developer, Software Engineer, Technical Support Professional or related. Two (2) years of experience must include utilizing z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Program Control System (IPCS), Virtual Telecommunications Access Method (VTAM), Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP) model. $167300 to $197400 per year. Full time. SN187.