The Bank of New York Mellon Corporation
Specialist, Client Operations
Hybrid · New York, NY 10286
About the role
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of:
Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY
In this role, you’ll make an impact in the following ways:
- Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
- Independently assist clients by responding to phone, email, and other inquiries regarding supported services
- Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
- Meet all Service Level Agreements for daily deliverables
- To successfully ensure all tasks and assigned projects deliverables are met
To be successful in this role, we’re seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required.
- 0-3 years of total work experience preferred.
- Preferred Customer Service experience
- Excellent verbal and written skills
- Excellent Communicator
- Take a lead role in the processing and timely issuance of securities
- Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
- Provides basic technical assistance to clients and assists in responding to straightforward client inquiries