Referral Coordinator - Ambulatory

About the role

This position is responsible for processing referral and authorization requests for all providers practicing within a given area and ensuring that when needed, referral/authorization numbers are obtained for these services. Access to specialty and ancillary services is a key component of the satisfaction of our patients and referring providers. The responsibilities of this position are extremely important in meeting or exceeding customer satisfaction.

• Responsible for preparation/completion of referrals, authorizations, scheduling appointments, coordinating care between departments/facilities and registration back-up for the department.

BENEFITS

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#STC

Schedule: Mon – Fri 8:30a - 5p.  The scheduled start and end times require flexibility to meet the needs of the practice. 

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Required Skills

• Analytical Skills
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Good Reasoning Skills
• Keyboarding
• Leadership Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.  Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour  

About the Organization

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

At Tower Health, building a culture of belonging is written into our organizational strategic goals. We understand that fulfilling our vision to proactively advance healthier communities requires a workplace culture that fosters inclusion, belonging, and respect; a workforce committed to equitable access to care; and a shared purpose of providing health and healing to all in need. Join us in our mission to deliver an outstanding Tower Experience for all.

Tower. You Belong Here.

This position is responsible for processing referral and authorization requests for all providers practicing within a given area and ensuring that when needed, referral/authorization numbers are obtained for these services. Access to specialty and ancillary services is a key component of the satisfaction of our patients and referring providers. The responsibilities of this position are extremely important in meeting or exceeding customer satisfaction.

• Responsible for preparation/completion of referrals, authorizations, scheduling appointments, coordinating care between departments/facilities and registration back-up for the department.

BENEFITS

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#STC

Schedule: Mon – Fri 8:30a - 5p.  The scheduled start and end times require flexibility to meet the needs of the practice. 

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Required Skills

• Analytical Skills
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Good Reasoning Skills
• Keyboarding
• Leadership Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player