Kenan Advantage Group

Scheduling Team Leader - 12hr (PM SHIFT)

Irving, TX 75014

full_time

About the role

Shift: 6:00 PM - 6:00 AM Rotational Schedule (3-4 days/week)

Position Summary

This senior role is responsible for next-level execution of daily operations plans, team(s) coordination and deep-dive analysis of scheduling team(s) processes and procedures.

Essential Functions

Assist manager in development of daily operating plans
Prevent and proactively work against claims through execution of daily operating plan
Participate in the hiring, training, accountability, disciplining and continuous development of team personnel
Collaborate with manager to facilitate and communicate team huddles
Achieve KPIs related to volume generation, service performance, load ratio, and claims performance
Review KPI scorecards, execute opportunities of improvement and coach team members
Evaluate current scheduling plans for accuracy and KPIs, coach teams on issues
Communicate with field personnel on driver/ staff coaching opportunities for KPIs
Act as first point of contact for external customer questions, issues or requests (day deals)
Work with outside sales and internal customers on filling capacity
Proactively communicate to customers on ETAs, sourcing issues, driver / equipment issues, and all other situations that impact business and document for internal tracking
Engage daily on current shift, maximize KPIs and minimize issues by coordinating activities with Load Planner(s)
Coordinate all efforts between Asset Specialists and Inventory Specialists to emphasize KPIs and growth

Qualifications

High School diploma or equivalent business experience; degree preferred
5+ years of increasing experience in dispatch/scheduling
Knowledge of federal and state regulations pertaining to transportation industry
Demonstrated problem solving ability
Ability to work well in teams with staff and contractors from all departments
Excellent written and oral communication
Excellent personal skills and positive attitude to create buy-in for changes

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

Provide constructive guidance to other employees and representatives of third parties.

Contribute to providing the highest quality of products and services to customers.

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