Director, Global End User Compute

Job Summary:

The Director, Global End User Compute (EUC) is responsible for the strategy, architecture, delivery, security, and operational performance of end-user technology services across the global enterprise. Reporting within the CISO organization, this role provides leadership for the technologies and services that enable employees to securely and effectively access corporate systems, applications, collaboration platforms, and workplace technology.

The Director will lead a global End User Compute organization responsible for desktop and endpoint support, laptops and workstations, mobile devices, Microsoft Intune and endpoint management, software distribution, device lifecycle management, audiovisual and conference room technologies, executive technology support, and related employee-facing IT services.

This role requires a strong combination of technical depth, operational leadership, cybersecurity awareness, and people management. The Director will establish global standards while ensuring EUC services remain responsive to regional business requirements and deliver a consistent, secure, and high-quality employee experience.

Operating in a fast-paced global technology environment, the Director will partner closely with Cybersecurity, Infrastructure, Network, Service Desk, Identity and Access Management, Enterprise Applications, Facilities, Human Resources, and business leaders to modernize the digital workplace and improve the overall end-user technology experience.

Responsibilities:

Global End User Compute Strategy & Leadership

·       Develop and execute the global End User Compute strategy, roadmap, operating model, and technology standards aligned with business, IT, and cybersecurity objectives.

·       Provide global leadership for employee-facing technology services across corporate offices, remote workers, engineering environments, and other business locations.

·       Establish consistent EUC standards, processes, service levels, performance metrics, and support models across geographic regions.

·       Lead, develop, and mentor a geographically distributed team of managers, engineers, administrators, and support professionals.

·       Balance operational stability with modernization, automation, security, and continuous improvement.

·       Develop annual operating plans, budgets, resource requirements, technology roadmaps, and investment recommendations for EUC services.

·       Establish measurable KPIs covering employee experience, device health, incident resolution, service availability, security compliance, and operational efficiency.

Desktop & Endpoint Support

·       Own the global desktop and endpoint support model for Windows and macOS laptops, desktops, workstations, peripherals, and related employee technology.

·       Establish standardized processes for device provisioning, configuration, deployment, support, replacement, refresh, and retirement.

·       Drive improvements in first-contact resolution, mean time to resolution, endpoint reliability, and employee satisfaction.

·       Define tiered escalation processes between Service Desk, desktop support, engineering, infrastructure, application, and cybersecurity teams.

·       Establish specialized support models for executives, critical business functions, engineering teams, and other high-priority users where appropriate.

·       Ensure endpoint support capabilities effectively support office-based, hybrid, and remote employees globally.

Endpoint Engineering & Microsoft Intune

·       Provide technical and operational leadership for Microsoft Intune and modern endpoint management across the enterprise.

·       Own endpoint configuration standards, compliance policies, security baselines, application deployment, device enrollment, configuration profiles, and lifecycle management.

·       Partner with Cybersecurity to implement and maintain endpoint security controls, hardening standards, encryption, endpoint detection and response, vulnerability remediation, and compliance requirements.

·       Drive adoption of zero-touch and automated provisioning technologies, including Windows Autopilot and modern device enrollment capabilities.

·       Oversee operating system deployment, patching, application packaging, software distribution, configuration management, and endpoint remediation.

·       Develop an endpoint engineering roadmap that reduces manual administration and increases automation, self-service, security, and consistency.

·       Maintain accurate endpoint inventory, ownership, configuration, compliance, and lifecycle

Mobile Device Management

·       Own the global strategy and operational management of corporate and authorized personal mobile devices.

·       Establish standards for iOS, Android, smartphones, tablets, and other mobile endpoints.

·       Manage mobile device enrollment, application deployment, configuration, security policies, compliance, remote wipe, and device lifecycle through Intune and related platforms.

·       Partner with Procurement and telecommunications providers on mobile device purchasing, carrier management, international services, and cost optimization.

·       Define and maintain appropriate corporate-owned, BYOD, and mobile application management policies.

·       Ensure mobile access to corporate information meets cybersecurity, privacy, legal, and regulatory requirements.

Audiovisual & Conference Room Technology

·       Own the global standards and operational support model for conference rooms, meeting spaces, collaboration rooms, executive meeting rooms, and audiovisual technologies.

·       Establish standards for Microsoft Teams Rooms and other approved conferencing and collaboration platforms.

·       Oversee conference room displays, cameras, microphones, speakers, control systems, room scheduling technologies, and related infrastructure.

·       Partner with Facilities and Network teams on new office construction, office expansions, relocations, and conference room deployments.

·       Establish proactive monitoring and maintenance capabilities to identify and remediate conference room technology issues before they impact meetings.

·       Maintain standardized room designs and technology configurations to provide a consistent employee experience across global offices.

·       Develop lifecycle and refresh strategies for audiovisual and collaboration technologies.

Employee Digital Experience

·       Champion the overall digital employee experience, ensuring technology is reliable, intuitive, secure, and easy to access.

·       Establish mechanisms to measure employee satisfaction and identify recurring technology friction points.

·       Use endpoint analytics, service management data, incident trends, employee feedback, and device telemetry to proactively improve EUC services.

·       Expand employee self-service and automated remediation capabilities to reduce support dependency and improve resolution times.

·       Identify opportunities to use automation, AI, analytics, and emerging technologies to improve support delivery and employee productivity.

Security, Risk & Compliance

·       Partner closely with the CISO organization to ensure endpoint technologies comply with enterprise cybersecurity policies and standards.

·       Ensure endpoints meet requirements for encryption, endpoint protection, patching, vulnerability management, privileged access, data protection, device compliance, and secure configuration.

·       Support cybersecurity incident response activities involving employee endpoints and mobile devices.

·       Maintain appropriate logging, asset records, configuration documentation, and evidence required for internal and external audits.

·       Partner with Governance, Risk, and Compliance teams to remediate endpoint-related findings and control deficiencies.

·       Ensure lost, stolen, compromised, or non-compliant devices can be quickly identified, contained, disabled, or remotely wiped.

·       Participate in technology risk assessments and establish remediation plans for identified EUC risks.

Device Lifecycle & Asset Management

·       Establish global standards for end-user hardware selection, procurement, deployment, refresh, recovery, and secure disposal.

·       Partner with Procurement and Finance to optimize hardware purchasing, warranty management, licensing, inventory, and lifecycle costs.

·       Maintain accurate inventories of laptops, desktops, mobile devices, peripherals, and other EUC assets.

·       Develop global device refresh standards based on age, performance, security requirements, business need, and total cost of ownership.

·       Ensure secure data removal and environmentally responsible disposal of retired technology.

·       Support employee onboarding, transfers, relocations, leaves, and offboarding through standardized technology lifecycle processes.

Operational Management & Service Delivery

·       Establish and manage SLAs, OLAs, KPIs, service dashboards, and operational reviews for EUC services.

·       Monitor incident volumes, recurring problems, aging tickets, device health, endpoint compliance, conference room availability, and employee satisfaction.

·       Lead root-cause analysis and corrective action for significant or recurring end-user technology incidents.

·       Participate in major incident management when endpoint or workplace technologies materially affect business operations.

·       Establish capacity, continuity, and recovery plans for critical EUC technologies and services.

·       Maintain current technical documentation, standards, operating procedures, support playbooks, and escalation processes.

·       Drive a culture of ownership, urgency, accountability, customer service, and continuous improvement.

Vendor, Financial & Technology Management

·       Manage strategic relationships with hardware manufacturers, software providers, mobile carriers, audiovisual vendors, managed service providers, and other EUC partners.

·       Participate in contract negotiations, licensing reviews, renewals, technology evaluations, and vendor performance reviews.

·       Develop and manage EUC operating and capital budgets.

·       Identify opportunities to consolidate technologies, eliminate redundant tools, reduce costs, and improve operational efficiency.

·       Evaluate emerging endpoint, workplace, collaboration, automation, and employee experience technologies and make recommendations for adoption.

Preferred Qualifications

• Experience supporting a large global technology, semiconductor, manufacturing, or engineering organization.
• Experience operating within or closely aligned to a CISO or cybersecurity organization.
• Experience with Microsoft security and management technologies including Intune, Entra ID, Defender, Microsoft 365, and related endpoint security capabilities.
• Experience implementing modern workplace, zero-touch deployment, digital employee experience, and endpoint automation strategies.
• Familiarity with ITIL or other formal IT service management frameworks.
• Experience with ServiceNow or comparable enterprise IT service management and asset management platforms.
• Relevant Microsoft, ITIL, security, or technology management certifications are preferred.

Requirements:

·       Demonstrated experience leading End User Compute, Workplace Technology, Desktop Engineering, Endpoint Engineering, or similar enterprise functions.

·       Strong technical knowledge of Microsoft Intune, endpoint management, Windows, macOS, iOS, Android, Microsoft 365, Entra ID, and modern endpoint provisioning.

·       Experience with Windows Autopilot, application packaging and deployment, patch management, endpoint configuration, device compliance, and software distribution.

·       Strong understanding of endpoint security technologies and practices, including EDR, encryption, vulnerability management, hardening, privileged access, and zero-trust principles.

·       Experience managing enterprise mobile device and mobile application management environments.

·       Experience supporting and standardizing Microsoft Teams Rooms, audiovisual systems, conference room technologies, and enterprise collaboration platforms.

·       Strong understanding of IT service management principles, incident management, problem management, change management, asset management, and service-level management.

·       Experience managing large-scale hardware refreshes, technology migrations, office deployments, or global endpoint transformation initiatives.

·       Demonstrated ability to manage technology vendors, contracts, budgets, licensing, and service providers.

·       Strong analytical capabilities with experience using operational metrics and technology data to identify trends and drive improvements.

·       Ability to communicate complex technical concepts effectively to both technical teams and senior business executives.

·       Demonstrated ability to lead through organizational and technology change in a fast-paced, global enterprise environment.

·       Strong leadership, organizational, communication, and stakeholder-management skills.

Education and Experience:

· Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related discipline, or equivalent professional experience.

· 10+ years of progressive IT experience, including significant experience supporting enterprise end-user computing environments.

· 7+ years of leadership experience managing technical teams, preferably across multiple geographic regions.