Director, Headquarters & U.S. Workplace Operations

The Director, Headquarters & U.S. Workplace Operations is the senior on-site leader accountable for the performance, experience, readiness, and continued evolution of the company’s headquarters campus. Serving as the campus general manager, this role provides integrated leadership across facilities operations, workplace and corporate services, capital projects, infrastructure, space, amenities, and employee-facing services.

The Director also oversees workplace and facilities delivery across the broader U.S. portfolio, establishing expectations and driving performance through internal teams, outsourced facilities partners, and local service providers.

This highly visible role partners closely with C-suite executives, senior site leaders, and business stakeholders to navigate complex campus priorities, translate business needs into practical solutions, and lead major headquarters improvement and modernization projects.

·       Headquarters operates as a well-run, welcoming, resilient campus with clear ownership and strong day-to-day execution.

·       Major campus projects are delivered with disciplined scope, schedule, budget, risk, change, and stakeholder management.

·       Service partners are held accountable for measurable results across U.S. sites.

·       Executives and business leaders receive clear recommendations, options, risks, and decisions at the right time.

·       Workplace operations, projects, services, and employee experience are managed as one connected system rather than separate activities.

Headquarters Campus General Management

·       Serve as the senior CREW leader and single point of accountability for the headquarters campus across facilities, projects, workplace services, corporate services, building infrastructure, space, amenities, and campus readiness.

·       Lead the integrated campus operating rhythm, establish priorities, resolve cross-functional issues, and ensure teams and service partners operate with clear ownership and urgency.

·       Maintain visible leadership across the campus and build trusted relationships with employees, business leaders, executives, customers, and visitors.

·       Ensure operational readiness for executive meetings, customer visits, leadership events, company-wide activities, and other high-profile campus needs.

Major Projects, Refurbishment & Campus Transformation

·       Coordinate major headquarters refurbishment, renovation, infrastructure, and workplace modernization programs from planning through implementation and stabilization.

·       Own project governance, business requirements, scope, budget, schedule, risk, change control, decision-making, and executive communications.

·       Coordinate Design and Construction, Facilities, IT, Security, EHS, Finance, Procurement, business teams, and external partners to deliver integrated outcomes.

·       Balance immediate operational needs with long-term campus strategy, employee experience, technical requirements, and business continuity.

U.S. Portfolio & Service Partner Governance

·       Oversee facilities and workplace service delivery across the U.S. portfolio through outsourced facilities partners and local service providers.

·       Set service expectations, governance routines, escalation paths, performance measures, and site accountability across the portfolio.

·       Hold service partners accountable for contractual commitments, service quality, safety, compliance, cost, customer experience, and continuous improvement.

·       Provide consistent portfolio oversight while adapting delivery to site-specific business and operational needs.

Required Qualifications

• Bachelor’s degree or equivalent practical experience in facilities, engineering, construction, real estate, operations, business, or a related field.
• 12+ years of progressive leadership experience spanning large-campus operations, capital projects, workplace or corporate services, facilities, real estate, or a comparable integrated environment.
• Demonstrated accountability for managing a large corporate headquarters, campus, mixed-use property, or similarly complex occupied environment across multiple service areas.
• Proven experience leading significant refurbishment, modernization, construction, or infrastructure programs with responsibility for business outcomes, budgets, schedules, risks, and executive communication.
• Experience governing outsourced facilities or workplace service partners across multiple sites, including performance management, escalations, contracts, and service improvement.
• Demonstrated executive presence and experience presenting recommendations, risks, investment needs, and project updates to C-suite or senior leadership audiences.
• Strong financial and commercial acumen, including operating and capital planning, forecasting, vendor management, and business-case development.
• Ability to work on site at headquarters with the flexibility required to support major incidents, executive needs, project milestones, and critical campus activities.

Preferred Qualifications

• Experience in a technology, semiconductor, R&D, engineering, laboratory, manufacturing, or mission-critical environment.
• Experience integrating facilities, capital projects, workplace services, hospitality, amenities, space planning, and employee experience at a major campus.
• Working knowledge of building infrastructure, lifecycle planning, regulatory compliance, resilience, sustainability, and business continuity sufficient to lead experts and make risk-informed decisions.
• Professional credential such as CFM, FMP, PMP, PE, or a comparable qualification.